As our Customer Support Working Student, you are our communicative hub, being an essential link between our users and our tech team. With your strong sense for customers and high solution-orientation, you help us deliver a unique user experience in our app. You stay on top of things – with attention to detail. Provide our users with relevant information and recommendations, closely working with our tech team. Focus on a great user experience and use instant feedback to make the app perfect!
What you'll be working on...
- Create passionate users of our app by being their first contact point and respond to their requests via Zendesk, email or telephone
- Reach out to our users and get valuable insights to translate them into strategic improvements together with our tech team
- Get a sense for user experiences by keeping track of our app reviews and ratings
- Deep dive into various functionalities in our app to align and further develop our customer support
- Help build up the customer support for our ‘payment & financial services’ area from scratch,
defining and improving customer support processes, introducing new tools
Skills, mindset and experiences exciting to us...
- Interest in apps, mobile technologies and mobile wallets
- Excellent communication and writing skills in German and English, other languages (especially Italian and Spanish) are a plus
- Time management and prioritization skills in a highly dynamic environment
- Problem-solving skills with the drive to take pro-active and future-oriented action
- Strong team spirit with the ability to work independently
- First experience in customer support or equivalent is a plus
This and more is awaiting you...
- An energetic and motivated team in a product-focused culture
- An inspiring working atmosphere in a beautiful open office space with a spectacular view of the waterfront
- Excellent equipment of your choice and access to the best tools available
- Skill sharing, tech talks
- Regular team lunches, fresh office snacks & drinks
- Enjoy a healthy lifestyle with our subsidized gym membership