Mannheim • Full-time

Fintech Operations Specialist


With over 60 million users Stocard is one of the leading mobile wallets around the globe. We revolutionize how people shop, pay and access financial services. As part of the Klarna Group, our team is ready to fast-track to the future and create the smooothest shopping experience around the world. Very exciting times ahead!

As a Fintech Operations Specialist, you will take your stake in the development of the new world around mobile wallets, payments and financial services. Together with our Payment & Financial Services team you will shape and run the daily operations of our payment and banking products, from customer due diligence to risk and fraud prevention while delivering an outstanding customer experience. Are you ready to become part of an operational team that protects our business and users from fraud and other risks and set a baseline for a rapidly growing user base?

How you'll shape our journey

  • Perform customer due diligence (KYC) and periodic customer reviews with an investigative mindset to minimize our business risk
  • Analyze transactions highlighted by system controls to detect suspicious user activities
  • Work closely with your team to discuss and resolve inconclusive cases
  • Suggest improvements of procedures and guidelines to make your team more efficient and successful
  • Be curious about learning how to review and evaluate large sets of information
  • If you are interested, also get in touch with customers to collect additional information to support your assessment

What makes you a great fit

  • Interest in mobile wallets, fintech and payments, feeling related to our vision
  • Strong hands-on mentality and proactive way of working
  • Ability to prioritize and tackle multiple tasks while maintaining a precise and well-structured way of working
  • Competence in analyzing information and data in a diligent way and drawing conclusions
  • Strong drive and joy working in a high pace operational environment
  • Comfortable working independently according to established policies and procedures
  • Motivated by an international and consumer-focused work environment with strong team spirit
  • Previous experience within the financial service industry, in CDD or transaction monitoring is a plus
  • Good English communication skills
  • Degree in a relevant field (e.g. apprenticeship - a university degree is not a prerequisite)

This and more is awaiting you...

  • One shared vision
  • Personal growth and development
  • Flexibility and remote options
  • Subsidized gym membership
  • Conferences, Google I/O, WWDC, tech talks, and skill sharing
  • Team events and trips
  • Beautiful open office space
  • Newest equipment, phone and laptop
  • Good coffee, fresh fruits and snacks
  • Visa, relocation and language class support

Our philosophy

Stocard is dedicated to creating a workplace for exceptionally talented and passionate people to thrive, no matter their background. We love to grow our team and we do believe that talent comes in every shape. Only the broadest talent possible can foster innovation and create the best product for our users. We embrace qualified individuals from all walks of life and are looking for people who help us shape our journey as the next step of theirs. Talent and passion is what matters to us - so what’s yours?

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