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FAQs
Stocard is now a part of Klarna. We have built a new home for your loyalty cards in the Klarna app where you will have the same Stocard experience. You will also find all of Stocard’s other features to compliment Klarna’s payment and shopping experience.
All your cards are safe! We will automatically move your loyalty cards to the Klarna app. You just need to follow the flow in the Stocard app to create an account with Klarna by verifying your phone number and email address and download the Klarna app. After completing all the steps, once you open the Klarna app you will find all your loyalty cards safely moved.
Klarna makes shopping smoother. Our aim is to become the world’s favorite way to shop and bring flexible healthy financial services to consumers. With over 150 million global active users and 2 million transactions per day, Klarna’s fair, sustainable and AI powered payment and shopping solutions are revolutionizing the way people shop and pay online and in store, empowering consumers to shop smarter with greater confidence and convenience.
In order to use your Klarna account securely and not lose your loyalty cards, you need to create an account with Klarna. The account is created by verifying your phone number and email address. Please only use your personal phone number and email address.
No, the Stocard app will be shut down and you will need to use the Klarna app for storing and displaying your loyalty cards.
Yes! You will find all the offers from the Stocard app in the Klarna app, alongside many other deals and benefits.
They are safe and this migration doesn’t impact your point balance. For selected providers, you will be able to see your points in the Klarna app, you would just need to login to your profile in the Klarna app. For non-supported providers, you will be able to see all your points on the respective card provider's homepage or app. Displaying the cards from the Klarna app, you are still collecting all your points.
Yes! We made sure that your loyalty cards in the Klarna app work when your phone doesn’t have an internet connection, just tap them to display them.
Klarna account is connected to your personal phone number and email, so it is not possible to share it with anyone. You would both need to scan the cards that you are using.
Once you are in the Klarna app, you will be able to get customer support via the chat in the app 24 hours a day, 7 days a week to any of your Stocard questions in English for all markets, and in native languages for Germany, Austria, Netherlands, Sweden, Norway and Finland.
While all of your loyalty cards will be smoothly transferred to Klarna, expired COVID passes will not be migrated as part of this process. If you have expired COVID passes stored in Stocard that you want to keep, please ensure you have them saved or accessible through alternative means prior to the migration.
This can happen on iOS devices when your Device Region does not match your phone number. For example, you have an Australian Phone Number but your Device Region is set to the US you may see an error message like the following when signing up to Klarna: "To use Klarna, we need your North American mobile phone number."You can work around this issue by temporarily changing your Device Region to match your phone number:
